Iberia today presented a new “skill” that Iberia Plus cardholders can use with Alexa. Members of Iberia loyalty programme can activate this new application on their Amazon Alexa voice-response devices and link it to their Iberia Plus profiles.
With a simple voice command cardholders can find out the status of their flights, and obtain boarding passes for any Iberia flight to a Schengen area destination -except Madrid-Barcelona Puente Aéreo shuttle service- for one or all passengers in the booking and in the same cases as via the iberia.com. The boarding pass will be sent automatically to the member’s email address in any of the available formats: pdf document, QR code, or Wallet and Passbook.
This skill is additional to Iberia's existing Alexa app which provides flight information and calculates the number of Avios needed for a certain flight.
Gabriel Perdiguero, Iberia’s Chief Transformation Officer, said: “With the new Iberia Plus skill for Alexa, we are personalising our service and improving the travel experience of our most loyal customers, who can now ask Alexa to deliver their boarding passes only using their voice. It’s another step forward in our strategy of going wherever our customers are and offering a new channel for checking-in their flights.”
The new Alexa skill for Iberia Plus is part of the airline’s sweeping digital transformation programme which include a new 100% digital culture and experience by connecting all operations involving customers and employees, along with a new push toward innovation and the search for new business opportunities. Other recent advances include the launch of a virtual assistant on WhatsApp (+34 676 676 004), the Bag on Board product, and the chatbot on the iberia.com app for mobile devices and Facebook Messenger.
