We are making progress in implementing our sustainability strategy, enabling us to grow, increase efficiency, and create value for all our stakeholders.
Iberia was founded in 1927 with the mission of “generating prosperity by connecting people with the world”. This statement is rich in meaning and purpose. Aviation is a strategic sector in Spain, ensuring interconnection and playing a crucial role in the tourism industry. This sector has a significant social impact: Iberia’s operations alone contribute 0.6 % of Spain’s GDP and 0.9 % of its employment. Iberia links our region to the world, creating wealth, quality jobs, and adding value to society.
Understanding our responsibility and ensuring the progress and well-being of society while reducing our environmental impact is paramount. Therefore, at Iberia, we have developed an ambitious sustainability strategy that integrates environmental and social aspects in a comprehensive, non-segregated manner. In this way, we combine the latest aviation decarbonisation measures (fleet renewal, operational efficiency, and commitment to new technologies, particularly SAF) with a robust impact measurement plan and strategic collaboration with non-profit organisations, public private partnerships, and inter-company alliances to enhance and extend results.
Read more about our environmental commitment.
Read more about our social commitment.
The UN’s Agenda 2030 and the 17 Sustainable Development Goals
Within the framework of the United Nations 2030 Agenda, Iberia carries out its activities within a framework of responsibility and transparency, caring for the environment and actively collaborating in the social sphere, with a special focus on the following Sustainable Development Goals:
- SDG3, Good health and well-being, through its decarbonization, waste management, and customer health and hygiene care initiatives.
- SDG5, Gender equality, through initiatives aimed at personal development, with a focus on women.
- SDG8, Decent work and economic growth, through talent development initiatives.
- SDG9, Industry, innovation, and infrastructure, by improving facilities and enhancing the digitization and modernization of business processes.
- SDG10, Reduced inequalities, with the development of the activity itself, which guarantees its financial sustainability.
- SDG11, Sustainable cities and communities, through measures to improve air quality and reduce noise.
- SDG12, Responsible consumption and production, through initiatives to improve waste management.
- SDG13, Climate action, through measures to decarbonize our activities.
- SDG17, Partnerships for the goals, reaching out to public-private partnerships and the third sector.
Read more about our commitment to the UN SDG.
We subscribe to the following domestic and international initiatives
- UNO Global Compact Network Spain
- UNO Sustainable Development Goals
- Grupo Español de Crecimiento Verde (Spanish Green Growth Group)
- ILO Fundamental Conventions
- OECD Principles of Corporate Governance
- Spanish Ministry Health, Social Service and Equality's Companies Programme to Raise Awareness of Gender Violence Igualdad
- UNO World Tourism Organisation's Global Code of Ethics for Tourism
Our Commitment
Society
We contribute to the advancement of the society in which we conduct our business.
Environment
We pursue environmental efficiency in our operations.
We continually seek excellence and the ongoing improvement of service to our customers, always remaining in the technological vanguard.
2023 has been a great year for our customers:
- We were honoured with the Best Brand in Customer Experience 2023 award at the tenth edition of the DEC Awards, recognising our efforts to enhance our customers’ experiences.
- The Onboard Hospitality Awards granted us third place for Cabin Concept 2023, celebrating the design of the new cabins on the A350 Next.
- Additionally, Skytrax ranked us 14th in their Top 100 airlines list.
- In the last quarter of the year, Skytrax consultancy conducted a thorough analysis of our product and service to assess our status as a “four-star airline”.
We create value for IAG shareholders, Iberia's parent company, through the sustained profitability of our operations.
IAG is listed at London and Madrid Stock Exchanges and publishes the group's financial results annually. To guarantee the reliability of the information we publish in the markets, we have an Internal Audit department and an Audit and Compliance Committee that supervise the Internal Control System of Financial Information.
Iberia is committed to protect human and labour rights.
Our commitment to the airline's employees is based on the following principles:
- Respect for human rights by rejecting child and forced labour.
- Achieving an industrial relations framework based on equal opportunities, non-discrimination and respect for diversity.
- Consolidating a model of labour relations based on constructive dialogue with workers and their representatives.
- Ensuring a safe and healthy working environment through continuous improvement in the prevention of occupational hazard and health of both our own staff and contractors.
- Continuous searching for talent, both internally and externally, as it is one ofthe critical factors to ensure the competitiveness of the company.
- Commitment to the goal of hiring the best professionals and that they can fully develop their career and training plans.
- Continuous training of all employees to ensure a high level of service and the highest safety standards.